Incident Management Suite Relative Call Centre Media Call Centre

About MCM

MCM has been providing 24/7/365 emergency response to major energy industry operators and their supply chain for 20 years.

The company was founded in 1997 and initially concentrated on rapid out-of-hours media support. Throughout its history, growing demand for evacuee support and Incident Management Response Services Response Services led MCM to develop the full range of core crisis management support services that are offered today.

As the company’s range of services and client lists have grown, so has our National Response Network, the largest specialist response network of its type in the UK with eight Regional Response Teams spanning the length and breadth of the country and one on the continent.

Today, using our expertise and response experience, we can also offer a range of Training, Exercises and Consultancy to help clients improve their management of incidents.

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Response House

Our Incident Management Suite is fully equipped and ready for use 24/7/365.

Located near Norwich International Airport, our HQ, Response House provides our offices and houses a permanently equipped dedicated Incident Management Suite.

Comprising an Incident Management Room, a Relative Telephone Call Centre and a Media Telephone Call Centre, the suite provides the hub for MCM’s incident response services.

The suite is designed to offer the optimum surroundings to oversee incidents anywhere in the world. It is highly accessible and is permanently equipped with essential facilities include email, skype and fax communications, television and internet coverage, telephony, display boards and log books.

The Incident Management Suite can be made available 24/7/365. This room can be used as a back-up facility for our retained clients should their primary Emergency Response Room become unavailable.

Permanently equipped dedicated Incident Management Suite.

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Management Team

Matthew Sharp
BA (Hons) MCIPR – Managing Director

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A founding partner of MCM, Matthew has over 20 years’ experience in crisis management and some 30 years’ experience at senior levels in public relations for the international motor industry.

He started his career in British Leyland in the 1970s dealing with many tough industrial and business issues as well as product-related matters. As PR Manager for Land Rover, he helped build one of the world’s most famous brands before his appointment as Public Affairs Director of Citroën UK Ltd where he stayed for eight years before setting up MCM.

Sarah Alcock
Dip EP FEPS FICPEM MBCI – Chief Operating Officer

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Sarah is responsible for the day to day running of the business, and ensuring we have a robust and well-trained response network.

As the former Principal Resilience Officer for Norfolk County Council, Sarah has a wealth of experience in emergency response and business continuity. Part of her previous role was to manage NORMIT, a public/private sector partnership with the aim of promoting resilience and business continuity in Norfolk.

Sarah has managed a large range of emergency exercises, including COMAH sites; she is a qualified trainer and has been instrumental in developing and delivering accredited training courses.

Sarah is a Fellow of both the Emergency Planning Society (EPS) and the Institute of Civil Protection and Emergency Management (ICPEM) and is a Member of the Business Continuity Institute (BCI). Sarah also sits on the Renewables UK Health and Safety Working Group and the Offshore Renewable Energy Emergency Forum (OREEF).

Bruce Holcombe
MCIPR – Commercial Director

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Bruce is responsible for all of MCM's commercial activities; maintaining, servicing and growing emergency response contracts.

Bruce is a specialist in corporate communications and reputation management, with a former career in journalism and PR spanning 20 years, including time as a retained emergency Media Responder for MCM.

Bruce has covered the whole spectrum of communications disciplines; consumer and corporate media relations, technical, trade and customer relations, marketing, public affairs and crisis communications.

He has represented global companies in the technology, engineering and automotive fields, including Bosch, ExxonMobil, BP, Citroën, Peugeot and Toshiba.

Melanie Vines
– General Manager

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Melanie is responsible for the smooth running of the legal aspects of the Company including all regulatory requirements, recruitment, health and safety. She is a qualified Project Manager with extensive experience of business system improvements.

Specialist in EU, Public Procurement and Contract Law Melanie is supporting the commercial team for new and existing business.

Melanie also has day to day responsibility for all financial and accounting matters for MCM and its response network.

Anita Lansdell
– Office Administrator

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Anita has responsibility for the smooth functioning of the information and communications systems that MCM relies on to successfully deliver its 24/7/365 emergency response. These include monitoring the availability and response capability of MCM’s network, managing the exchange of duty rosters between MCM and its clients and facilitating the Document Control system.

Anita is also tasked with the upkeep of our facilities at Response House, including the permanent readiness of our incident management suite and emergency call centres.

Richard Howes
BSc MCIPD MCMI MEPS – Business Development

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Richard joined MCM in December 2016 with the responsibility for Business Development. Richard was the former General Manager of Witt O’Brien’s Ltd (formally Link Associates International), a long established and respected major provider of training and exercises in the offshore, high-hazard, process and services industry sectors, which recently chose to cease trading in the UK.

Richard’s objective is to build a specialist exercise and training base in areas such as power generation and other hazardous sectors.

Prior to joining LINK, Richard gained 20 years’ experience in command, management, operational, training and strategic positions within the British Army working at both national and NATO levels.

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Continuous Development

As part of our commitment to our clients, we continuously test and develop our response capabilities and internal systems.

We maintain extremely robust information systems that enable us to ensure each of our responders has the information, knowledge and practical experience required to provide the level of emergency support required by our clients.

We also engage in regular incident management exercises and training programmes with clients, sharing lessons identified in an open forum designed to drive improvements for the industry as a whole.

We ensure each of our responders has the information, knowledge and practical experience required

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